Frequently Asked Questions

• Which fee you charaged?
  All the fee you need pay = (products + domestic shipping)*1.10 + international shipping
  example
  
  No any other hidden fee.
  
  
• Which payment you accepted?
  Paypal
  
  
  
• What's your service charged?
  we need 10% of (products + domestic shipping) fee to keep this service running.(Start from 20 CNY)
  
  
• Is service fee negotiated?
  No.
  
  
• Where you can delivery?
  almost all over the worlds.
  
  
  
• Which shipping you used?
  1.EMS (http://www.ems.com.cn/) (by default)
  2.China Airmail Post
  
  
• How long can I received package?
  EMS usually take 5 working days from shipping to received.
  China Airmail Post usually take 15-20 working days mean while.
  
  
• Is there insurance for my package?
  It is optional, by default is no.
  You can notify us that you need insurance for your package, it charge 6% of the whole price.
  
  
• How long will I get package from send you money?
  Processing time is depends on many factors: item available, taobao seller response, and which kinds of items you purchased, and which kinds of shipping you selected.
  
  Generally, it take about two weeks from place order to get the package.
  
  
  
• How about items I paid but not available
  This item's money will roll into shipping parts. We also can send it back if you want.
  
  
• I bought multi-items from same seller, could domestic shipping fee combined?
  It depends on taobao seller and which kinds of products you purchased, we will try to ask combine shipping for you.
  
  
• Can I directly contact taobao seller.
  Yes, you can.
  
  
• If for some reason, I want to cancel my order, is it ok?
  That's ok, but if we have ordered the items from taobao seller, that items fee will be charged and not refundable; for items not ordered, each item will charge 3$ since many works have done for that item, including make invoice, communicate with seller for the item, and so on.
  
• What's about package broken during shipping?
  we strong suggest you check the package before sign for the delivery sheet from post office. If item broken, do not sign it.
  
  
• Which site you can purchased?
  We can purchase from most Chinsese C2C websites, including www.taobao.com , www.paipai.com and www.eachnet.com, www.dangdang.com etc.
  
  
• What is your reputation?
  Our buyer reputation in taobao.com is 300+ and continue growing;
  
  
• What time is _NOT_ a good time to place order?
  A. Chinese Spring Festival : Chinese new year, all most every one stop work these period.
  B. 1 Oct -- 7 Oct : Chinese National Day, all most everyone spend holiday this period.
  
  

China Shopping Agent / China Shopping Broker